Scottish Highland Tours & Transfers

Scottish Highland Tours & Transfers
Terms & Conditions

 

Transport Services

No Smoking and No Pets Policy
To maintain the condition and cleanliness of vehicles we provide to our clients, we operate strict No Smoking within our vehicles for both passengers and our drivers. We also have a No Pets Policy. 

 

Booking and Cancellation Policies

Deposits
To confirm any booking a deposit payment will be required within seven days of your provisional booking. If seven days have expired without us receiving a deposit payment, the provisional booking will automatically be cancelled.

Deposits are not refundable in the event of the cancellation of any pre booked hire. Deposit payments are locked to a specific agreed hire and are not transferable to rebookings or new bookings.

Payment in Full
All hires are to be paid in full prior to the booking date unless agreed otherwise with our company. We must have payment in full at least 14 days prior to the hire date. In the event of cancellation after this period no refund will be given.

Agreed Itineraries & Prices
Our quotations are firm in price provided that you the client has supplied us with the correct itinerary information. Any extra time or distance travelled because of incorrect travel details supplied to us will be charged at a proportionate amount related directly to your specific hire charge.

Drivers Meals / Breaks

During our full day tours our drivers are entitled to a one-hour luncheon break. We will always try our hardest to incorporate any breaks to fit in with your planned itinerary. Generally speaking our drivers will synchronize their luncheon break to coincide with yours, however their luncheon break must have commenced no later than six hours into any individual hire.

For transfers etc our drivers are entitled to a twenty-minute break after every 4 consecutive hours of driving. Both before mentioned breaks are incorporated into hires subject to hire duration. Driver’s meals and refreshments are not charged to you the customer.

Extra Charges
Parking costs, ferry fares, toll costs, admission fees, meals and refreshments, etc. are not included in any hire quotation unless specifically stated otherwise. It’s the responsibility of our clients to meet these costs incurred unless agreed otherwise in writing.

Customer Initiated Departure Delays

In the event that clients for whatever reason purposely delay our departure after their arrival to an Airport, Rail Station, Ferry Terminal or any agreed rendezvous point, waiting time will be incurred at a flat rate of £30.00 per hour.

For Example, if our clients decide to keep our vehicle/driver waiting to settle a grievance or dispute with their Airline or Rail Company there and then, additional waiting time charges will be incurred.

Non Scheduled Stops

Scheduled Stops for any journey are incorporated into the price quoted to our client. It’s entirely up to the discretion of our company as to whether or not a Non Scheduled Stop can be incorporated into any given hire given the vehicles planned timetable for that working day.

Non Scheduled Stops will incur Waiting Time being charged by the minute at a flat rate of £30.00 per hour. If the stop incorporates extra mileage this will also be charged in addition directly to our client at a rate per mile specific to the vehicle used.

Invoices
Where invoices have been issued for settlement, payment (Cleared Funds) is required in full within 14 days of the invoice date unless specified otherwise. After the 14-day period has expired without payment the booking will be automatically cancelled with any deposit being non-refundable.

Vehicles Supplied
We reserve the right to change any vehicle booked provided the standard of vehicle is closely similar or of a better class. We reserve the right to sub contract bookings out to other reputable companies when circumstances dictate provided they can supply a closely similar type of vehicle or a vehicle of a better class.

Passenger Behaviour
We reseve the right to refuse travel to, or expel passengers from our vehicles if our driver considers a passenger or passengers to be behaving in an antisocial, aggressive, threatening or verbally abusive manner.
Both verbal and physical abuse will be reported to the authorities and prosecution will be sought to the maximum extent of the relevant laws.

Luggage / Baggage Requirements
Clients are deemed responsible for correctly informing us about the amount and weight of luggage that will be transported with them. We have the right to refuse transport in the event that your luggage exceeds that which you initially informed us of, as we will not intentionally overload any vehicle for the safety of our driver, other road users and our paying passengers. We reserve the right to refuse transport of items of luggage that we consider to be of a damaging or noxious nature.

Delays
In the event of unavoidable traffic delays causes by road accidents, extreme traffic conditions, canal swing bridges, ferries and road works, etc. we will not be held responsible. We will not be held liable for delays out with our control causes by third parties contracted on your behalf or directly by yourself.

Flight/Train Delays
In the event that our clients flights or trains are more than 40 minutes behind schedule, waiting time will commence after 40 minutes has past and will charge at a flat rate of £30.00 per hour. If a flight is over two hours later than the stated arrival time, the contract between us and the clients will be terminated, and no refunds will be offered or given.

No Show Bookings
When we dispatch a vehicle and driver to Airports, Railway Stations, etc. to transfer clients to their next destination, we are effectively honouring our part of the contract between us (The Booking). If for any reason our clients have missed their flight connection, train or simply did not arrive at the location, we will endeavour to make enquiries to ascertain that they were on the arriving flight or train etc.

Failing this we will send out a call over the tannoy (public address system), if available, in a bid to make contact. If we still have not made contact with our clients, we will consider ourselves to have honoured the contract (The Booking) to the best of our ability and consider the booking cancelled. No refund will be offered or given.

 

Holiday Home Accommodation

Oakview Chalet Terms & Conditions
Your booking can be provisionally booked over the telephone or Internet. To secure a booking we must receive a deposit of 20% within 7 days of the provisional booking. After the seven-day period has expired without payment, we will consider the provisional booking canceled and free the property for let once again. Any deposit payment is non-refundable in the event of cancellation.

The outstanding balance must be paid in full no later than 60-days prior to the booking date when an invoice will be sent out. Cancellation at any point within the 60-day period does not warrant any refund at all. No refund will be offered or given.

Breakage or Damage Caused
In the event of damage to the property or contents by the client we will seek compensation to the full extent of the repair or replacement costs of which you will be legally liable. We do however not consider the breakdown of any electrical appliance through general wear and tear as a breakage.

Bring to our Attention
In the event that you are not completely satisfied with anything regarding the let of Oakview Chalet, we request that you notify us immediately in order for us to have an opportunity to address your concerns. Failure to disclose your concerns to us during the letting period will forgo any future compliant procedure.

 

 

 

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